How To Prepare A Return Or Exchange
To return a diamond or jewellery item to Teng Huat Jewellery, follow the below process:
1. For all returns, please call 65-67498779 or email to email@example.com
2. Package your return. We recommend you use the original shipping box, including all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you will be liable for the $350SGD (or equivalent amount in other currencies) replacement cost. For security reasons, do not write Teng Huat Jewellery anywhere on the outside of the box.
Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. Teng Huat Jewellery will not reimburse you for unauthorized shipping expenses incurred. Please retain all shipping materials for FedEx pick up and/or inspection.
If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion. We will not reimburse you for overnight, express or other special services used at your discretion.
After Your Return Is Received By Teng Huat Jewellery
Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team two business day, up to 48 hours, once the carrier arrives to receive product into our system.
Once entered into our system, your return must be inspected by our Quality Assurance team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.
Credits To Your Charge Card
Credit card purchases and PayPal purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that Michael Trio has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary. All fees and additional charges by the merchant (VISA, Mastarcard, Paypal etc) for credits returned are to be absorbed by the customer returning the item.